Refund policy

All purchases may qualify for a return or exchange within fourteen(14) days from the date of receiving the item(s). Customers may exchange an item for a different brand or type, and of equal value only after it is proven the received item(s) is of defective in nature due to manufacturing defect. 

The item(s) returned must be in resale-able condition with original packaging. For refund processing, an invoice is needed to be attached upon return. After refund has been submitted, and returned products reach our warehouse, refund will be processed in 3 business days.

Please submit your request at Product Returns and it will be reviewed by OFFBEAT MALAYSIA. We will arrange to pick up and re-send the item at no charge if it is proven to be manufacturing fault.

For exchange or other reasons of return, if it is approved by OFFBEAT MALAYSIA, the shipping charges will be borne by customer.